Frequently Asked Questions & Technical Support

Should you need help logging into your account, downloading a resource, printing, or more, you will find the answers to your questions here on my FAQ & Technical Support page. Don’t hesitate to contact me if you can’t find an answer below. 

Account Questions

How do I create an account?

How do I log into my account?

How do I reset my password?

Licensing & Terms of Use

Can I use the resources on Outschool or another commercial venture?

What are your Terms of Use?

What do I do if a colleague asks for a copy of a resource I downloaded off your site?

Purchasing & Downloading Resources

Where can I find a receipt for my purchase?

My resource has not arrived in the mail. Where is it?

What payment method can I use?

Do you offer refunds?

How do I download my purchase?

How do I unzip files?

The downloads folder appears empty. What should I do?

I purchased Boom Cards. How do I add them to my library on the Boom Website?

Resource Questions

Why do I have trouble printing?

How do I edit the editable resources?

Can I cover up your copyright on the resources?